How to future-proof your integration strategy

Customers implementing an ERP solution must also carefully consider their integration and data management strategy. Moritz Roedel, Chief Technology Officer Western and Southern Europe, explains some of the factors that make for a future-proof integration strategy, and how the integration platform from Boomi can help.

First published on https://blog.ifs.com/

The ability to connect different systems sits at the very heart of enterprise software. For many years, integrating ERP systems to connect to other data sources and applications meant customization—changing the core code. But the moment the ERP core is modified, and deviates from the standard, three long-term consequences arise.

Firstly, developing and maintaining multiple point-to-point custom integrations is complex. They take time and resources to develop and must be very thoroughly tested. Secondly, because customizations modify the standard ERP core, they become costly and difficult to maintain over time. Plus, the systems you connect to are also subject to change and updates. Thirdly, customizations make modernizing your technology problematic; it’s hard, or often impossible, to update software regularly and stay ‘evergreen’—negating one of the major benefits of evergreen software such as IFS Cloud.

To enable organizations to always run modern technology and enjoy new IFS functionality and updates as they are released, IFS has, for several years, pioneered an open, RESTful API approach. Their open APIs make connecting, extending, or integrating into the IFS core quickly and easily. IFS customers can choose best-of-breed solutions, confident in the knowledge that IFS Cloud will readily connect to other applications and services while keeping the core standard.

Boomi halves implementation time

Boomi is a unified, cloud-native integration Platform as a Service (iPaas) that lets customers connect other applications and services with IFS software. Currently serving 15,000 customers, Boomi enables some 2.2 billion integrations a month using 80,000 integration engines. Cloud-based, the subscription service can be connected to any cloud or on-premise system.

So, what makes Boomi attractive? Well, the platform eliminates point-to-point, tightly coupled application customizations. It decouples applications from each other, allowing any change, substitution, or upgrades to occur without the need to code or maintain myriad legacy customizations over time. This, in turn, significantly reduces implementation time. In my experience working with IFS customers, Boomi typically reduces the time that would otherwise be spent writing code and testing by 50–70%.

Using Boomi, an application connects to the platform, and the middleware platform connects to another application. Unlike point-to-point integrations, the two applications aren’t physically connected. The benefits are far-reaching. Customers can choose solutions or services from any vendor and access legacy applications. And, since the IFS core remains standard, they can enjoy regular IFS updates and evergreen software.

Even better, the Boomi platform is a fast, low-code integration that doesn’t require a developer. Instead, an easy-to-use workflow interface allows any member of the team close to the strategy to draw endpoints to create connectors in the UI.

The freedom of choice for your application’s ecosystem

IFS has developed Boomi connectors which reduce the time and effort to connect IFS to other applications. The connectors handle things like authentication, error handling and message transformation. Any IFS customer subscribing to the Boomi service has access to all IFS connectors.

Don’t overlook your integration strategy

COVID was a sharp wake-up call: now every business knows it needs to be embracing technology that will allow it to quickly transform and adapt. Integration—and the application data landscape—is at the heart of this, and so requires a clear strategy going forward. How can your business best leverage its data to be responsive, agile, and quickly respond to change?

To deliver innovation quickly and adapt applications dynamically, organizations must deliver business outcomes and adapt to the pace of business change by reassembling capabilities themselves. Gartner calls this concept “the composable enterprise” and proposes the same principles should be adopted for ‘composable ERP’: a core of composable applications and software platforms that are highly configurable, interoperable, and flexible to adapt to future modern technology.

For example, what if your business doesn’t need a component of an individual application anymore? What if you want to adopt a new piece of Cloud technology instead? Using Boomi allows you to instantly unplug it from the application landscape and easily connect another one in its place.

According to a Gartner report, by 2023, organizations that have adopted a composable approach will outpace the competition by 80% in the speed of new feature implementation. Boomi further enhances the core IFS benefits of rapid time to value, low total cost of ownership and choice.

Contact us if you would like to learn more about modern and future-proof integrations!

Gustaf Meland who is Business Area Manager Integrations at Addovation

Gustaf Meland

Business Area Manager, Integrations

Gustaf.Meland@addovation.com

Mikael Johansson

Business Area Manager, IFS

Mikael.Johansson@addovation.com

Addovation is going full speed ahead!

Addovation is a Scandinavian IT service company focusing on Business Applications. In the past years, they have grown substantially, developing their offering, onboarding new customers, partners, and new employees. Looking back on the first half of 2021, it is safe to say that this year will be another great for the company.

The Addovation way!

Addovation is known for their expertise, flexibility, and commitment to its customers. From working with add-ons to IFS Applications in 2008, they have developed a holistic offering that includes ERP systems, a variety of application services, solutions, and integrations. When you combine this with their ecosystem of partners, such as IFS, NetSuite, Boomi, Nodinite, and Microsoft Azure the customers can be sure they will receive solutions that are to a high standard. 

Joakim Hugosson, CEO of the Addovation Group says; “It is incredible to see how our growth has accelerated. Together we have added an Integration unit, organized, and packaged our offering and developed services that cover the complete life cycle of business applications. I am especially delighted with our Customer Engagement Model, a modern partnership framework that combines business profitability and innovation with highly skilled, dedicated local resources! The Addovation – way, you might say!

New customers

The new offering has attracted many new customers to the company. Only the first six months this year, Addovation has onboarded 7 new customers, delivering ERP Implementations.  Many other customers have continued to invest in Upgrades, Integration solutions and managed services. Addovation also have many exciting projects in the pipeline that will materialize in the second half of 2021.

Solid financial results

So far this year, Addovation is outperforming its growth plan! The first six months show an increase in revenue by more than 40% compared to 2020 at a good result level.

A great team 

Team Addovation is a tight-knit, talented group of people with a shared vision of delivering consistently results for clients and ensuring that the company is a fun, inclusive, challenging place to work.

Addovation is still in need of new team members in Norway, Sweden, and Finland to support their growth. Check out our vacancies!

Would you like to know more about Addovation, our offering or our vacant positions? Contact us!

Tomas Selvander works as an Solution Architect at Addovation's Integration team

Tomas Selvander

Name: Tomas Selvander

Position at Addovation: Solution Architect

Area of specialty: Integrations

Background: has been working as a Solution Architect at Tieto Every for the past fifteen years, where he mainly worked with integrations.

Do you wonder what it’s like working at Addovation?

I recently had a chat with Tomas Selvander, who joined our Connect Team in Jönköping in March 2021. I asked him a couple of questions about his experiences so far!

Sigrid Marie Saastad is Marketing Manager at Addovation

By Sigrid Marie Saastad

Marketing Manager, Addovation

Tomas, you just started working for us! What are your thoughts so far?

I have been working with Integrations and ERP for many years now, so many of the tasks and people I am working with here at Addovation are already familiar to me. However, several things make Addovation stand out. I feel very welcome at Addovation. Despite being here just a few months, I already feel like I am part of the Addovation family. This is partly due to the company culture, characterized by transparency and quick decisions. Also, being one of the first employees on the Integration team has been very exciting. I can already see how the demand for our services is growing. We have many exciting projects in the pipeline. I am looking forward to being part of this journey!

That sounds very exciting! Tell us, what do you do at Addovation?

I work in Addovation’s Integration Team called Connect. I work with integrations of IFS, NetSuite, and other systems, using integration platforms such as Azure Integration Services, BizTalk, and Boomi. My main task is to find great ways of integrating processes and systems to increase efficiency and accuracy. Currently, I’m working with integrations for an international healthcare company and an international power company.

I am also involved in presale, where I talk to existing and potential customers about their integration needs and propose solutions that will help them improve their processes. My days at Addovation are varied, and that is just the way I like it! I also work a lot in teams, which is essential to create great solutions. 

What is the best part of working with ERP and Integrations?

I love that I get to work with so many different customers, systems, and solutions – and create integrations that will improve efficiency and help people. ERP might sound very technical and maybe even boring to some people, but bear in mind that an ERP system supports the most central processes in a company and greatly affects a company’s employees. The way I see it, ERP, and especially ERP integrations, are fascinating. 

What are the significant trends in Integrations these days? 

I recently attended the Integrate remote 2021 summit, which was very inspirational. One of the major trends covered was ‘Build Once, Run Everywhere .’ The customer decides if they would like to run their integrations on-premise or in the cloud.  

What do you like the most about being a Solution Architect? 

I enjoy being in contact with our customers and getting to work with different customers in different industries. It can be anything from an Electric Power company to a fast-food chain! The variety and the possibility to meet other people and help them with their challenges are very giving. Some people ask me if working with integrations and technology feels a bit cold. Still, technology is here to help people and create added value.

What would be your advice to people wanting to get a job at Addovation?

At Addovation, you will meet a lot of exciting and talented people. You will learn a lot and take part in the process from development to implementation and see the benefits it will bring to its users! So do not hesitate, and send us your CV.

 Thanks to Tomas for a very inspiring chat!

Would you like to know more about ERP and Integrations? Or maybe you want to know more about our vacant positions or follow us on social media?

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2021 has undoubtedly been the year of the Webinar, and we here at Addovation have done our share to add our flavor to the trend.

Did you miss any of our webinars?

So far this year we have been running a webinar each month, informing, and inspiring you to find more efficient ways of working with ERP. If you didn’t have the chance to catch our webinars live, you can simply select the webinar of your choice below and watch the recording.

We are also looking forward to a new season of webinars and will provide you with smoking hot, brand new webinars each month after the summer holiday. If you have specific themes or solutions you would like to see us cover, send us a message!

Contact us
jumping from one cliff to another

Webinar – Project Management in IFS Aurena

Are you curious about Project Management in IFS Aurena? We’re exploring how IFS Aurena can help you improve your Project Management.

Read more
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Webinar: The Benefits, Challenges, and Best Practices of ERP Integration

View our webinar on ERP Integrations and listen to our integration experts explain the benefits, challenges and best practices of ERP Integrations.

Read more

Discover the Benefits of Managed Services

Discover the benefits of Managed Services and learn how our services have helped customers to focus on their core business and get on top of the competition.

Read more

Supply Chain in IFS Aurena

Get a tour of the available assistants, lobbies and new features as we demonstrate efficient ways of working with Supply Chain Managagement.

Read more

Work smarter in IFS Applications – Part 5

Learn how you can automate your handover processes in IFS CRM.

Read more

Automate your case flow in IFS Applications™

Find out how the Email to Case Solution can help you automate your case flow!

Read more

Hungry for more webinars?

Young man sitting on mountain above the clouds

Why IFS Cloud?

In March, IFS unveiled the biggest product launch in their company’s history! Here are the five top reasons why you should upgrade to IFS Cloud™.

First published at https://blog.ifs.com/ June 2nd, 2021

1. Unique industry depth

IFS Cloud lets you harness a level of industry experience and expertise you simply won’t find in other products. Industry-focused accelerators help you implement much more efficiently, along with the personalized lobbies, reports and dashboards you need for fast, accurate decision-making.

2. One product, class-leading solutions

With IFS Cloud, you access all our solutions and capabilities from a single product, built on a common platform. Simply turn on the capabilities you need today and add more as your business needs change, all with one common user experience, one underlying technology infrastructure and new capability updates every six months.

3. Innovation embedded and ready to use

IFS Cloud puts emerging technologies like AI, Machine Learning and Augmented Reality to work and with clear business relevance and value—right from day one. Embedding capabilities into the heart of the product means you capitalize on the latest, most relevant technologies without needing to run expensive or lengthy pilot projects.

4. Choice and parity, wherever you deploy

We offer a choice of deployment models for your IFS Cloud software, whether in our cloud, or managing the deployment yourself, where you want to run it. Whether you choose a cloud, remote or self-managed model, you get exactly the same functional solution, no compromises—and no forced timings for upgrades, or restrictions on how you can tailor to make it your own.

5. Delightful product experiences

With a responsive, people-first design, IFS Cloud has been built to delight. It’s easy to configure and personalize to work the way you do: whether that’s at home, out in the field or on the warehouse floor. And it comes with a wider IFS Lifecycle Experience and portals that support how you buy, implement, operate and extend every step of the way.

Contact us!

Mikael Johansson

Business Area Manager, IFS

Mikael.Johansson@addovation.com
Jens-Magnus Andersson who is Sales Director Existing Sales at Addovation Sweden

Jens-Magnus Andersson

Sales Director, Sweden

jens-magnus.andersson@addovation.com
Anders Kjersem who is Sales Manager at Addovation Norway

Anders Kjersem

Sales Manager, Norway

anders.kjersem@addovation.com

Welcome to our new website!

We are delighted to announce the launch of our new and, we hope you will agree, improved website!

A modern design with neat details

We have aimed to give our site a more modern and organic look and feel! It is bright, airy and in line with the recommended universal design principles. You might notice the subtle animations, and the nifty ‘Read more’ buttons that reflect the colors from the pictures in the article.

New menu for an increased overview

Besides the design, we have focused on providing an informative, and user-friendly website. Our menu should quickly give you an overview of our offering.  We have grown substantially in the past years, so it has been important to us to make sure that our menu and content reflect this.

New and updated content

We have also updated our content to better reflect our offering and customer promises and structured the information in a way we believe it should be easy for you to find the information you are looking for. 

Automatic translations

Finally, we have also added an automatic translation tool that translates our page to Swedish and Norwegian. A Finnish version is also just around the corner. 

So, what’s next?

A website is a never-ending project and should continuously be updated and tweaked to reflect trends and demands. We will continue working on our site to improve it even further!

We hope you enjoy our new site! Please contact us if you have feedback or questions!

Please, do not read this blog post!

And you did it anyway… That’s fine, this is human nature and we are as a species curious by nature. The opposite also applies, too much of creative sellers promising gold and green forests, dwelling in hyped terms about AI, blockchain, machine learning and every “business trend of the day” – we as humans perceive the message as more and more boring and redundant and you start to scroll by all the tons of directed ads and shares in your feeds just about everywhere!

Andreas Isengaard who is Business Area Manager at Addovation Solutions

By Andreas Isengaard

Business Area Manager R&D, Addovation.

But what if, just if, you all of the sudden miss something that is actually interesting, that could change how you work on a daily basis? And what if this “thing” isn’t even part of any magical tech-revolution?

Still here? Kudos! Well then, I will get straight to the point. I am not going to waste time – that’s a promise!

I’m not going to refer to any customer, case study, numbers or other figurines. This is simply a story about a new employee I have, let’s call him Greger, and he has never worked with our ERP system. Now, in his job (and as many others) producing some form of documents and reports is part of a daily basis, and if it is something less hot and sexy than document management – please let me know. I still though remember the day I showed him how to get his first Word document into our system. We all now by now that some parts of ERP systems are not made for humans, and the document management can be no exception. The fear of filling out all the fields of classes, formats, sheets, revisions, number generators, IDs, language codes etcetera, and everything else required in order to fit all forms, shapes and sizes in terms of requirements amongst all customers. In some cases, it is probably fully legit to use all of this, but I suspect in most cases it is not.

Perhaps having stuff on paper isn’t such a bad idea after all? Err, yes it is actually, in this day of modern age. So, back to Greger. We started off using the system with none of our products installed, and then we used the ERP system using our own products (Yes, we actually use our own products so we eat or own dogfood every day). I will end this blog with a comment that made my day and put a big smile on my face:

“Wow! This product actually makes a real difference!”

If you are interested in taking the next steps in terms of case automation, check out our video on YouTube . Feel free to contact us for a live demo, or if you simply have any questions or comments.

How can case automation impact your organization?

In this fast-moving world, we are introduced to new technology almost every day. I understand why companies struggle to keep up to date and making the correct decisions of what technology to implement.

Andreas Isengaard who is Business Area Manager at Addovation Solutions

By Andreas Isengaard

Business Area Manager R&D, Addovation.

New technology – huge decisions!

If you ask yourself what your next IT investment would be, would it be: artificial intelligence, neural networks, bots, machine learning, blockchain, augmented reality, IoT, or digital twins? I have worked with research & development my entire career, but sometimes, I still find it hard to find the proper use cases that justify the investments that are considered.

The common denominator for all companies, is being on budget and in control of the financials. Many companies simply do not have the luxury to fail and throw away the investment and start over. We all aim to be the best at what we do, but what sometimes forget is the aftermarket and keeping the customers happy.

How do we keep our customers happy?

As we all know, a happy customer is a returning customer. I think that most of us recognize the feeling of buying a product that didn’t meet our expectations in one way or another, where the support from the vendor also fell through, leaving us feeling unhappy or ignored.

So, if we take a step back and reflect on how our own business handles customer support; are we really meeting our customers’ expectations when it comes to support and after-market services? Do we use the necessary technology to support our processes? Sometimes, even small changes can make a big impact. Like automating a standard manual process.

ERP and Case Management

The ERP system IFS Applications™ has been designed to provide a single complete ERP solution for global organizations. In IFS Applications™, you will find the module IFS Call & Case Management™ that enables you to effectively provide call center services to your customers for field service or product support.

During my years working with IFS Applications™, I still see that many users are relying on external systems for case management. Most times however, users are depending on e-mails outside of the case management system. This makes it hard to keep the case information relevant and up to date.

What if you could connect IFS Applications™ with all these e-mails? Automate both first time case creation, and trace all of the correspondence back and forth? With Addovation’s Email to Case solution, you get exactly this.

Automating Case Management

Based on the incoming e-mail, the appropriate customer and support key is correctly being identified and set to the correct queue. All of the email correspondence is being preserved within IFS Applications, both incoming- and outgoing e-mails. Using events in IFS Applications you get to decide what updates will trigger a notification to the customer. You have all the data in a single place and can create insightful lobby elements that give you an overview of your cases and allow you to perform drill-downs on an individual case.

Contact us to learn more about this solution, download our flyer or watch this demo!

Automation as a culture

I love working at Addovation, especially in R&D! One of the greatest aspects is the possibility to influence how we are working and actually walking the walk and not only doing the talk.

A while back we hired a new employee, let’s call him Malin. As in most companies, he went through the introduction program, started working on his tasks and obligations, and as expected he eventually mastered them.

Andreas Isengaard who is Business Area Manager at Addovation Solutions

By Andreas Isengaard

Business Area Manager R&D, Addovation.

Little did he know though that the initial tasks were about to change, not because we were forced to do it but because we in Addovation strongly believe in automation and unleashing the full potential of human beings along with all its creativity.

So eventually, he was asked to automate all tasks that could be automated in his daily work. Gradually task by task was automated and eventually saved so much time that he could move on with a far greater task; getting an overview and do drill-downs in order to make better assessments and deliver higher quality. Based on this data we could now run statistical analysis and have beautiful dashboards to help us make better decisions!

Was this the end then? Most certainly not, and we will most likely never reach the end but rather evolve into a new phase. We believe in learning by doing, and embracing CEcontinuous evolution, and yeah – I just made that up!

Currently we’re looking at how we can improve our processes by using artificial intelligence and machine learning. There is hardly any doubt that this will help us gain more insight and react faster to new trends and challenges.

If you would like to know more about how we can help you automate your business processes, don’t hesitate to contact us!

3 tips for quick automation wins!

In these difficult times, the future is more uncertain than ever and the current global pandemic has resulted in a crisis for many companies. In sharp contrast, Addovation is experiencing the highest order volume for automation solutions ever

The rise of automation has been a long time coming, but the question is; why isn’t everyone investing in automation? I’ve written a few tips on what I think is important when thinking about automation and where to find quick wins!

Andreas Isengaard who is Business Area Manager at Addovation Solutions

By Andreas Isengaard

Business Area Manager R&D, Addovation.

1Look for seeds of positive change and innovation internally in your organization that you can grow. 

It can be simple things, instead of writing down minutes of meetings, save time and effort by just clicking record in your favourite collaboration platform. Tag it with some metadata and voilà – everyone can find it, re-use it, and you have full documentation for decisions, discussions, and further action points.

2: Engage with your colleagues, focus on where positive change is happening, and more importantly rethink your relationship with technology! 

Automation doesn’t have to be perfect, but there are a lot of small changes that can have big returns. Improve the end-user experience and save time! Learn from others and know that in this modern-day and age, the obstacles are no longer technological. The boundaries have moved dramatically. If you have ever wondered: “Can this be automated?” The answer is almost certainly: “yes!”. Perhaps your company has already started this journey!

3: Brainstorming is free! 

If you ever need to discuss ideas or tasks that could potentially be automated, we at Addovation are dedicated to improving your business process solution! We can deliver expertise that leads to increased competitiveness. Our focus on long-term partnerships with our customers is an important common success factor, that is based on mutual trust, respect and openness.

If you are interested in taking the next steps in terms of automation, check out our video on YouTube. Feel free to contact us for a live demo, or if you simply have any questions or comments.