Addovation tilbyr robuste og pålitelige back office-løsninger for å automatisere forretningsprosesser Våre serverløsninger dekker flere formål og kan også utvides med kundespesifikke egenskaper og funksjonalitet. De er bygget på toppen av state of the art-teknologi fra Microsoft og tilbyr en rekke kraftige muligheter for automatisering av prosesser og integrering av løsninger.

24/7 Web shop for B2B customers – fully integrated with IFS Applications™!

Challenge

One of the worlds leading supplier of paint and powder coatings, had a challenge handling the large volume of orders from B2B customers from more than 90 countries. Different time zones, languages, occupied telephone lines, manual input and labour-intensive work represented costly and time consuming handling of customer orders, making it difficult to offer good customer service and a scalable order department.

Solution

Our customer wanted an online web shop for their B2B customers in order to reduce time-consuming manual labour to a minimum, and make it easier to order regardless of language and time zone.

Result

Addovation provided an online web shop fully integrated with IFS Applications™, automating the ordering process, making ordering easier. The web shop is open 24/7, and has as of 14.04.2015 processed nearly 100.000 orders from all parts of the world.

Solution delivered:

Addovation Webshop, Addovation Cloud Services