24/7 Web shop for B2B customers – fully integrated with IFS Applications!

Challenge

One of the worlds leading supplier of paint and powder coatings, had a challenge handling the large volume of orders from B2B customers from more than 90 countries. Different time zones, languages, occupied telephone lines, manual input and labour-intensive work represented costly and time consuming handling of customer orders, making it difficult to offer good customer service and a scalable order department.

Solution

Our customer wanted an online web shop for their B2B customers in order to reduce time-consuming manual labour to a minimum, and make it easier to order regardless of language and time zone.

Result

Addovation provided an online web shop fully integrated with IFS Applications, automating the ordering process, making ordering easier. The web shop is open 24/7, and has as of 14.04.2015 processed nearly 100.000 orders from all parts of the world.

Solution delivered:

Addovation Webshop, Addovation Cloud Services