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Automatic e-mail handling in IFS Call Center
Do you need a solution to handle e-mail addresses like support@company.com in IFS Applications?
Automation Integration Server
This server component works "back office", making your day even more efficient!
Addovation Cloud
Service Integration Platform - perfect for collaboration between IFS Applications and the outside world!
24/7 Web shop for B2B customers – fully integrated with IFS Applications!
Challenge
One of the worlds leading supplier of paint and powder coatings, had a challenge handling the large volume of orders from B2B customers from more than 90 countries. Different time zones, languages, occupied telephone lines, manual input and labour-intensive work represented costly and time consuming handling of customer orders, making it difficult to offer good customer service and a scalable order department.
Solution
Our customer wanted an online web shop for their B2B customers in order to reduce time-consuming manual labour to a minimum, and make it easier to order regardless of language and time zone.
Result
Addovation provided an online web shop fully integrated with IFS Applications, automating the ordering process, making ordering easier. The web shop is open 24/7, and has as of 14.04.2015 processed nearly 100.000 orders from all parts of the world.
Solution delivered:
Addovation Webshop, Addovation Cloud Services