“Addovation is a very important partner which contributes both to strategic decisions and practial solutions.”
Erik Wistner, Solutions Responsible IFS at Jotun.
Challenge Jotun, a leading supplier of paint and powder coatings, had a challenge handling the large volume of orders from B2B customers from more than 90 countries. Different time zones, languages, occupied telephone lines, manual input and labour-intensive work represented costly and time consuming handling of customer orders, making it difficult to offer good customer service and a scalable order department.
Solution Our customer wanted an online web shop for their B2B customers in order to reduce time-consuming manual labour to a minimum, and make it easier to order regardless of language and time zone.
Result Addovation provided an online web shop fully integrated with IFS Applications, automating the ordering process, making ordering easier. The web shop is open 24/7, and has processed thousands of orders from all parts of the world.
Solution delivered: Addovation Webshop, Addovation Cloud Services