ProfilGruppen – Customer Story
A fully Digital Claims Handling Process!
ProfilGruppen has been using IFS Maintenance since the 80s, and have been through several update- and implementation projects and were one of the first Swedish companies to go live with IFS Applications 10 in 2019.
” By using the solution from Addovation in combination with the IFS Quality Management Modul, we now have a fully digitalized claims handling process.”
Jonas Kjellnäs, Quality Manager at ProfilGruppen.
ProfilGruppen selected Addovation as their ERP implementation partner when they decided to add the IFS Quality Management Module to replace an outdated legacy system. The old system was not integrated with IFS Applications™ and made it cumbersome to keep track of the various steps in the quality process.
Focus on Quality
ProfilGruppen uses the eight disciplines (8D) approach in the claims handling process and it is vital for them to have a system in place that not only supports this process, but also makes it easier for them to follow up claims efficiently. By combining the IFS Quality Management Module with the Office Automation Suite (OAS) from Addovation, visual claims reports can be generated automatically, saving time, increasing accuracy and ultimately improving customer satisfaction.
ProfilGruppen is a Swedish company that develops and manufactures custom profiles and components in aluminium. By delivering innovative solutions in aluminium, they contribute to their customers’ success. Their business is characterized by personal commitment, speed, responsiveness, professionalism and continuous improvement. Their customers are found in a wide variety of industries, primarily in the northern European market.
A fully integrated solution for the complete claims handling process.
The solution was designed by Addovation together with ProfilGruppen’s Quality Team. The cooperation resulted in an on demand, digitalized quality process with electronically generated documentation ready for the end-customer.
“By working together in a project having regular meetings and workshops, we were able to define and tune the solution! The collaboration ultimately resulted in a fully digitalized claims handling process with an automated 8D report”
Jonatan Hansson, Solution Architect at Addovation
The solution combines the IFS Quality Management standard functionality with the strong IFS Configuration Framework and Addovation’s Office Automation Suite (OAS) for automatic and fully digital report generation.
Delivering Quality Every Step of the Way!
Jonas Kjellnäs, Quality manager at ProfilGruppen was one of the initiators.
“We endeavour to deliver quality every step of the way and It’s important that claims are handled quickly and professionally. By using the solution from Addovation in combination with the IFS Quality Management Modul, we now have a fully digitalized claims handling process.”
Fredrik Lundberg, Supply Chain developer at ProfilGruppen, says:
“We are very pleased with the result. We had a clear vision on what we wanted to achieve. Good control over open Claims and automated creation of 8D reports. We have had a great teamwork with Addovation and they helped us find and build the best possible process in IFS Applications”
The solution offers many benefits to ProfilGruppen.
- ProfilGruppen has now a fully integrated ERP solution to handle their Claims Process
- Claims reports are created automatically
- Data quality is improved
- Less administration and no duplicate data registrations
- Visual and transparent process with IFS Lobby framework