With Addovation’s solution ‘Email to case’, users of IFS Applications™ can fully automate email handling and case flow in IFS Call Center™. Our server solution, Automation and Integration Server, keeps an eye on your support email account and automatically detects the customer, and creates a case in IFS Call Center.
Any documents attached to the email will be checked in, attached to the case. Once the case is picked up by your support team, all correspondence can be handled directly from IFS Applications™. The solution can send out automatic replies, which can be tailored and personalized.
Check out our demo or download our flyer, and do not hesitate to contact us if you would like to know more about this solution.