Customer Care

Our ambition is to enable you to focus on your core business. We adapt our customer care to your needs, helping you on-site with our local resources or remotely. Regardless of where you are, we make sure that you are fully satisfied with our services.

Our Customer Care covers the full application life cycle

We are passionate about adding value and have a genuine commitment to our customers. From initial implementation to support and maintenance of your solution, our team delivers services like:

  • Application service establishment
  • A service desk with 1st, 2nd or 3rd-line support with access to local support experts
  • Monitoring and logging
  • Documentation
  • Application maintenance & continuous improvement

In the reference section below, you can read about how we help our customers with support, application management, and fully managed services.

Our Customer Engagement Model

Our Customer Care offering is based on our Customer Engagement Model – a modern partnership framework based on combining business profitability and innovation with highly-skilled, local resources. Our model includes;

  • A joint plan with clear objectives
  • A Designated Engagement Manager
  • Collaboration tools

 

Read more!

References

Smiling woman holding a digital tablet in a warehouse

Hillebrand Sweden

Hillebrand has signed a support agreement with Addovation.

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Woman using ERP system

Llentab

Llentab has signed a support agreement with Addovation.

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Shiloh Industries AB

Shiloh Industries AB has chosen Addovation to host IFS Applications in Microsoft Azure.

Read more

Contact us

Jens-Magnus Andersson

Sales Director, Sweden

jens-magnus.andersson@addovation.com

Anders Kjersem

Sales Manager, Norway

anders.kjersem@addovation.com

Jan Erik Syverød

Head of NetSuite Practice

jan.syverod@addovation.com Contact