We base our long-term partnerships on our Customer Engagement Model
A joint plan with clear objectives
We collaborate with our customers on their strategies linked to business processes. On that basis, we build a joint plan with clear objectives that a governance model follows up. A noteworthy circumstance for our cooperation is continuity, clarity of responsibility, and proximity- both physically and in the form of knowledge and experience.
A Designated Engagement Manager
The operational and tactical work is led by a designated Engagement Manager, a central contact person responsible for the customer. The Engagement Manager leads a dedicated customer team with experience and knowledge of the customer’s solution and a roadmap that we work with together with the customer.
Our cooperation structure includes tools for managing information, cases, responsibilities, and status. In our Customer portal, we can share Knowledge, Exclusive webinars, Tips & Tricks, Free assets & Trial offerings.
Our Engagement Model is a modern partnership framework based on customer needs. It combines business profitability and innovation with the availability of highly skilled local resources in a cost-effective way.