We base our long-term partnerships on our Customer Engagement Model

A joint plan with clear objectives

We collaborate with our customers on their strategies linked to business processes. On that basis, we build a joint plan with clear objectives that a governance model follows up. A noteworthy circumstance for our cooperation is continuity, clarity of responsibility, and proximity- both physically and in the form of knowledge and experience.

A Designated Engagement Manager

The operational and tactical work is led by a designated Engagement Manager, a central contact person responsible for the customer. The Engagement Manager leads a dedicated customer team with experience and knowledge of the customer’s solution and a roadmap that we work with together with the customer.

Collaboration tools

Our cooperation structure includes tools for managing information, cases, responsibilities, and status. In our Customer portal, we can share Knowledge, Exclusive webinars, Tips & Tricks, Free assets & Trial offerings.

To summarize

Our Engagement Model is a modern partnership framework based on customer needs. It combines business profitability and innovation with the availability of highly skilled local resources in a cost-effective way.

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Econova selected Addovation because of our long-term perspective

“We felt quite immediately that Addovation not only understood our business, but also shared the same view of the value of long-term relationships as us. We strive for a long-term perspective in what we do, and therefore we gained confidence in Addovation. The fact that Addovation has experienced consultants and long experience from companies similar to ours also facilitated the choice.” Peter Herentz, Purchasing Manager at Econova.

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