IFS named a Leader in Gartner’s 2016 Field Service Management Magic Quadrant
“We are honored to receive this acknowledgement again, as we continue to grow our field service management (FSM) business and capabilities through close work with our customers and partners around the world,” IFS CEO Alastair Sorbie said. “With field service at the forefront of adopting technologies that provide better customer experience, we are passionate about enabling our customers with the latest technology platforms, capabilities and delivery models. We know that service organizations are under extraordinary pressure to exceed the ever-sliding scale of customer demands while still differentiating their service offerings and maintaining profitability. Our goal is to empower service organizations to solve today’s challenges and embrace tomorrow’s opportunities. The IFS global leadership team remains focused on expanding our FSM business, and we believe research like this report helps to validate the work we’re doing in all of our regions.”
IFS has undertaken several key initiatives to maximize the value of our field service management offering. These include:
- A strong commitment to industry processes, from specific vertical functionality and workflows, to implementation templates and training documentation
- Driven product focus on user configurability, from a strategic level down to an operational one, including mobile extensibility, that allows organizations to scale easily to fit specific business needs,
- Dedication to customer collaboration, which includes partnership activities such as customer user forums and focused training,
- Investment in new technologies to drive productivity, efficiency, and increased ROI both from the solution standpoint and also from field forces as a whole.
You can learn more about Field Service Management market and trends, as well as understand Gartner’s analysis of IFS Field Service Management in the full report, which accessible at: www.ifsworld.com/en/news/industry-analyst-research/ .
To find out more about IFS Field Service Management, visit www.ifsworld.com/corp/solutions/enterprise-service-management/field-service-management/.
*Gartner “Magic Quadrant for Field Service Management,” Jim Robinson, William McNeill, Jason Wong, Michael Maoz, November 3, 2016.
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