Increased quality and freed up 80 % time of paperwork per work order!

Challenge

Ravema AB, one of Sweden’s leading partners for Nordic Engineering Industry, had a challenge with time-consuming paperwork processes for their service technicians, filling out work forms manually both before and after every service mission in the field. With no access to information in the field, each mission took longer, and unnecessary time was spent on travelling back to the office to report each work order.

Solution

Ravema AB needed an easy-to-use mobile solution for providing all necessary work order information to the service technicians, with online and offline access, in addition to reporting work orders directly. Check lists would also increase quality and customer service experience.

Result

Addovation provided Ravema with a Mobile App and electronic fillable PDF forms – Addovation AddForms. The PDF forms are generated from the work order in IFS Applications, and automatically filled with relevant data from IFS Applications. The PDF form is accessible from a TouchPad, providing all relevant work order information, checklists, and the ability to report in the work order with time spent, labour and material, and a digital signature from the customer and technician. The technician can travel directly to the next customer, and saves more than 20 minutes on each form.

Solution delivered

AddForms for Service Management, Addovation Cloud Services