Get more streamlined processes and increased productivity by using Office Automation Suite!
That’s why we offer an easy to use interface to the IFS Document Management application. With Addovations Office Automation Suite, you can use Microsoft Office as user interface for IFS Applications. The user-experience improves significantly – in several areas:
Improving processes – more time for other important tasks
Easy to use – An interface / software you are familiar with – intuitive solutions
Lowering threshold for non-IFS users
Less pressure on the IT department
Greater flexibility
Imagine what this will do to your every-day-schedule!
Office Automation Suite
Perform complex document management operations and retrieve data from IFS with a single click of a button!
Easy Document Production
Simply drag the field to the place you want it in Word, Excel or PowerPoint, and you’re done!
Check-in emails from Outlook
Emails can easily be stored into IFS Applications, and connected to business objects!
Increased quality and freed up 80 % time of paperwork per work order!
Challenge
Ravema AB, one of Sweden’s leading partners for Nordic Engineering Industry, had a challenge with time-consuming paperwork processes for their service technicians, filling out work forms manually both before and after every service mission in the field. With no access to information in the field, each mission took longer, and unnecessary time was spent on travelling back to the office to report each work order.
Solution
Ravema AB needed an easy-to-use mobile solution for providing all necessary work order information to the service technicians, with online and offline access, in addition to reporting work orders directly. Check lists would also increase quality and customer service experience.
Result
Addovation provided Ravema with a Mobile App and electronic fillable PDF forms – Addovation AddForms. The PDF forms are generated from the work order in IFS Applications, and automatically filled with relevant data from IFS Applications. The PDF form is accessible from a TouchPad, providing all relevant work order information, checklists, and the ability to report in the work order with time spent, labour and material, and a digital signature from the customer and technician. The technician can travel directly to the next customer, and saves more than 20 minutes on each form.
Solution delivered
AddForms for Service Management, Addovation Cloud Services