Addovation Managed Services

Customers can choose between our different teams of resources. Choose between onshore personnel based in Norway or Sweden, or a mix of EU-resources – all following the GDPR-regulations and frameworks we are used to in the Nordics. 

Broad and deep knowledge base for each technician minimizes the need to escalate between internal teams – for example, a typical troubleshooting might involve Oracle database, Kubernetes and Linux knowledge at the same time. Our resources have both knowledge and access to the different layers and platforms, thus making the incident-process efficient and shortens the response and resolve-times.

For any incidents or questions regarding the administration and user experience in the IFS ecosystem, our support organization is well equipped with highly experienced support personnel ranging from our 1st line, to our specialists in 2nd and 3rd-line. 

Our services are quite modular and can be applied to different operational scenarios, for example, IFS can run on the following environments: 

• Addovation Managed Cloud (based on Microsoft Azure) 

• Customer managed Landing zone at Microsoft Azure or Oracle Cloud Infrastructure 
• Onpremise (classic datacenter) run by Customer or 3rd-party service provider 

For our public cloud, when delivered by Addovation, the customer also have a choice in where the public cloud resources are deployed, for example Norway, Sweden, Finland or any other world-wide region close to the Customer.  

When Addovation delivers our standardized service from Microsoft Azure, we make sure the setup is deployed in a secure and compliant manner. We understand that the IFS software often has a wide ecosystem of applications that need access to IFS software, ranging from APIs to low-level database connections.

Compared to other SaaS-offerings on the market, Addovation acknowledges this and can create these connections per customer, but still maintain our standardized model of operations. Integration platforms, BI and analytics, Automations and any other 3rd-party integrations can be added and is often a valuable addition to our IFS offering.  

During our day-to-day improvements of IFS, Addovation uses a parallel workflow when delivering new code for the environment.

This means that we can add several new functions at the same time, instead of doing this in a sequential process. This not only saves time, but makes our daily cooperation smoother, more agile and embraces a faster development progress.

Our services are built on a reliable platform. When Addovation offers the service, we build it on state-of-the-art design, based on Microsoft Azures high availability. This not only gives us a high availability 24x7x365 – it also enables a shorter RPO/RTO and a high resilience design ready for advanced Disaster Recovery options.

By design, our offering is secured by design and includes several security add-ons for a high security posture: 

• Single tenant installation – our customers are isolated from each other 
• Locked down by default – the network access is restricted to only allow traffic relevant for IFS software 
• No direct connection between the Customer tenant and the Addovation network is established, only locked down jump hosts are used for administration 
• Access and roles are set to a restricted level and only personnel related to operations and support can access the environment 

• Anti-virus and malware services are enabled by default 
• Backup services are included to support our RPO and RTO baseline 
• Optionally, a Disaster Redundancy-setup can be enabled spanning over regions.  
• Data is encrypted at rest, in transit and in use using XXX 
• Secrets are kept safe using Azure Key Vault 

• DDOS-protection using Microsoft Azure technologies